FAQ - Frequently Asked Questions
Orders and delivery
How long does it take to deliver my order?
Delivery of the order takes approximately five working days.
Can I check where my order is?
This is possible for parcels sent by GLS. The delivery confirmation contains a link and a corresponding tracking code. You can use this tracking code to track the status of your delivery.
Do I receive an order confirmation after every order?
Yes, you receive a confirmation email.
What are the delivery costs?
The packaging and delivery costs for the selected country of delivery are displayed in the checkout area.
Can I change or cancel my order after purchasing?
Once your order has been paid for, it can no longer be changed or cancelled.
Can I also place my order by phone?
Unfortunately, it is not possible to place orders by phone. For data protection reasons, orders cannot be accepted by e-mail or telephone. If you have any questions about the order process, we are happy to help via chat.
What payment methods does WESCO accept?
You can pay at WESCO using Paypal, Apple Pay and credit card.
Customer account
How can I change my personal data?
You can find your personal data in the account settings, where you can make changes at any time.
What can I do if I forget my password?
Click on “I have forgotten my password” in the login area and enter your email address. Use the same email address as when registering. You will receive an email with a link to create a new password.
Return and warranty
How can I return or exchange an item?
If you wish to return an item you have ordered, you will find all the information you need under this link.
How do I get my money back in case of a return?
The refund of the purchase amount is made after the returned goods have been received. The refund of the purchase price depends on the chosen payment method.
How long is the warranty on the products?
You can find all the information about the warranty conditionshere
What should I do if a product is defective or damaged when it arrives?
Contact us using the contact form or via chat.
Newsletter
How can I subscribe to the newsletter?
You can subscribe to the newsletter in the account overview. Just tick the “Newsletter subscription” box.
What should I do if I do not receive a confirmation email?
Check the spam folder of your email program. If there is no message, repeat the login process.
How can I unsubscribe from the newsletter?
You can unsubscribe from the newsletter via your customer account. Just remove the tick in the “Newsletter subscription” box.
How do I change my email address?
Contact us using the contact form or chat.
Customer service
How do I contact customer services if I have questions or problems?
You can contact customer services via chat or the contact form.
Can I also place larger orders for companies or institutions?
As a trader/self-employed person, you can purchase the goods at the regular prices via our webshop. If you wish to purchase the goods as a reseller, please contact naber@naber.com.
Can I purchase items from the WESCO built-in range via the online shop?
Unfortunately, items from the WESCO built-in range are not available through the online shop. If you have specific questions about items or spare parts from the built-in range, please contact a specialist kitchen retailer near you.